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Giving

Donation & Refund Policy

How charitable gifts are processed, receipted, and refunded.

Effective date: November 12, 2026  ·  Applies to: 10thlife.org

1. Purpose of this policy

This policy explains how charitable gifts to The "10th Life" Sanctuary, Inc. are processed, receipted, designated, and — in limited circumstances — refunded. It applies to all gifts made online through this website, by check, or by any other method.

2. What your gift supports

Gifts support the charitable mission of The "10th Life" Sanctuary, Inc., including:

  • Rescue operations and transport for animals in need;
  • Veterinary care, spay/neuter surgeries, and medications;
  • Food, shelter, and daily care for sanctuary animals;
  • Adoption programs and community education;
  • The administrative and operational support required to deliver the above.

Gifts are unrestricted unless a designation is offered and accepted. Where you select a designation, we will honor it. If a designated program is fully funded or discontinued, we will apply your gift to a closely related purpose and notify you.

3. What a gift is not

A gift through this website is not:

  • Payment of adoption fees, surrender fees, or event registration;
  • Purchase of a good or service;
  • A reservation of a specific animal or benefit of any kind.

If you are seeking to surrender an animal or pay an adoption fee, please contact our office directly at tracy@10thlife.org or call +1 (561) 555-0199.

4. Tax deductibility

The "10th Life" Sanctuary, Inc. is recognized by the IRS as a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code (EIN 65-1141306). Contributions are tax-deductible to the full extent permitted by law.

We provide no goods or services in exchange for charitable gifts, and our receipts say so. Where a gift is made in connection with an event that includes a meal, admission, or other benefit, your receipt will state the fair market value of the benefits you received.

5. Recurring gifts

If you set up a monthly gift, your card will be charged the amount you selected on the same day each month until you cancel. You will receive an emailed receipt for each charge. You may cancel at any time by emailing tracy@10thlife.org with the subject line "Cancel recurring gift" or calling +1 (561) 555-0199.

6. Refund policy

Charitable gifts are generally non-refundable. However, we recognize that mistakes happen, and we want to treat donors fairly.

We will issue a full refund in the following circumstances:

  • Duplicate charge. You were charged more than once for the same intended gift.
  • Incorrect amount. You entered an amount different from what you intended, and you notify us within 30 days.
  • Unauthorized transaction. The charge was not authorized by the cardholder.
  • Processing error. A technical fault on our side or Stripe's caused an incorrect charge.

How to request a refund

Email tracy@10thlife.org with the subject line "Refund Request" and include your full name, the date and amount, and the receipt number if available.

Timeline

  • We will acknowledge your request within 2 business days.
  • We will make a decision within 10 business days of receiving the request.
  • Approved refunds are issued to the original payment method through Stripe within 5–10 business days. Your bank may take additional time to post the credit.

7. Donor privacy

We do not publish, sell, rent, or trade donor information. See our Privacy Policy for full details.

8. Contact

The "10th Life" Sanctuary, Inc.
Attn: Donor Services
22238 SW 62nd Ave
Boca Raton, FL 33428
tracy@10thlife.org
+1 (561) 555-0199